1. Campaign order
Each campaign should document call type, qualification, coverage, schedule, routing, price, capacity, billing, exclusivity if any and validation procedures.
2. Buyer responsibilities
Buyers must maintain lawful operations, accurate service representations, appropriate licensing, trained agents and the capacity needed to answer delivered calls.
3. Call review
Qualification review must follow the agreed criteria and timeframe. Buyers should provide timely, substantiated feedback and may not reject calls for undisclosed conditions.
4. Data and recordings
Call data and recordings must be handled under applicable privacy, consent, security and retention obligations. Access and permitted uses should be defined in the campaign agreement.
5. Billing and disputes
Production terms must define invoicing, deposits or credit, payment deadlines, dispute windows, taxes and remedies for nonpayment.
6. Compliance and indemnity
Final counsel-approved terms should allocate legal responsibilities, representations, indemnities, liability limits, confidentiality and governing law.